PawPrint Refunds

If you attempt to print to a PawPrint printer and something goes wrong with the print job, you may be eligible for a refund of the sheet(s) charged for the print job. Not every instance will qualify for a refund, but please speak with a lab assistant at the Help Desk in the Lybyer Enhanced Technology Center about your print job and they will make a report to a technology support specialist.

What qualifies for refunds?

Whenever you don't get a printout and either no resources are used or the printout is unusable, we'll be happy to issue a refund. Examples of this would be:

  • If your print job simply never printed.
  • If the printer was out of toner, so the pages were completely unreadable.
  • If paper jammed in the fuser or another part of the printer, such that the paper was mangled in some way.

What does not qualify for a refund?

If either the printout is fine or the resources were still used to create usable printouts, a refund cannot be issued – the paper and toner was used for which it must be paid. Examples of this would be:

  • You accidentally printed black and white documents to the color printer or vice versa.
  • Someone else picked up your print job.
  • The printout is not pristine, but is still easily readable.
  • You accidentally printed multiple copies.
  • You forget to log off a computer and someone else prints from your allotment.

Refunds are given at the discretion of a technology support specialist and are processed within one week.

For more information, please contact the Help Desk.

PawPrint Areas

LocationNumber Of PrintersPrinter TypeDuplexing Available?
Lybyer Open Lab 2 Black & White - Hewlett Packard 4015 Yes
Garnett Library Lab 2

1 Black & White - Hewlett Parckard 4015
1 Color - Dell Color Laser 5110