COVID-19 Advisory

Information and updates regarding COVID-19Updated: October 29, 2020

Help Desk

Use our new Help System

Submit requests for any help needed regarding technology related issues!
(This will generate a tracking number to you and notify us of your need for assistance.)
And explore our services and popular help articles.

Lybyer Enhanced Technology Center - Open Lab Hours:

  • Monday: 7 a.m. – 8 p.m.
  • Tuesday–Thursday: 7 a.m. – 10 p.m.
  • Friday: 7 a.m. – 8 p.m.
  • Saturday: 10 a.m. – 2 p.m.
  • Sunday: Closed

Contact Information:

 

Remote Support

*Click here when prompted by a helpdesk technician.

Staffed help desk during all open hours providing:

  • Password resets
  • BearPass Cards (photo IDs)
  • Assistance with online resources
  • Assistance with scanning, copying and printing
  • Telephone support
Tech Talk
Chat with one of our IT assistants to assist you with any computer related problems.

Customer Survey

Please let us know how we’re doing by taking this very short survey.

Accounts and Access

Set up, change your password and manage your new Missouri State University-West Plains account for access to all of our on- and off-campus services.

New to Missouri State-West Plains

New students, faculty, and staff can find information on creating accounts, getting laptops and mobile devices connected with on-campus services like wireless Internet and setting up email.

Get Hardware

The Get Hardware page provides Missouri State faculty, staff and students with information on ordering computers for personal use, for ordering University-owned computers and for other hardware purchases.

Get Software

The Get Software page provides Missouri State faculty, staff and students with information on obtaining software for their work or home computers, including Microsoft Student Advantage.

Services

Help Desk-provided services include email, Microsoft IT Academy, Microsoft OneDrive, Microsoft Student Advantage, PawPrint and training opportunities.

Systems

The Systems page provides faculty, staff and students with information on Blackboard Learn, My Learning Connection and the My Missouri State Portal.

Open-Access Computer Labs

Open-Access Labs are open to all students, faculty and staff of Missouri State-West Plains and are accessible at nearly any time during the week.

Experts Knowledge Base

The Experts Knowledge Base is an online repository of Missouri State University-related how-to, troubleshooting and reference articles.